Things aren't always what they seem... https://thumbs.gfycat.com/RealisticSimplisticDegu-size_restricted.gif https://thumbs.gfycat.com/MildScholarlyAfricanjacana-size_restricted.gif https://thumbs.gfycat.com/WellwornCarelessAllosaurus-size_restricted.gif
If you are not having the same tech issues that they were having maybe you could help them. They haven't said if the problem persists or not. So thank you much for the offer of Service. And Welcome to the Forum.